Testimonials
“I just thought I must let you know that I found Merit’s CRM Event with Designated Associates extremely useful. I especially found the presentation by Roy Casella from Designated Associates to be first class. Simple, straight forward and to the point. What more could one ask? “
David Wade-Smith, Chairman, Livesmart
“Just a note of thanks for the opportunity for Aerofone to present to Merit members earlier this week.
Although Aerofone are a ‘national’ company, being based in Bedford means that we are not too well known in the North West. The recent event gave us the opportunity to present to qualified and interested serious businesses in the North West region. It was well attended and professionally produced and as it had been well presented in good time to Merit members beforehand, I felt that only truly interested and well informed parties came along which led to many informative discussions and a good level of interest.
I sincerely feel that our time was well spent and proved to be a good investment for future dialogue. So much so that we will be looking to attend ‘follow-up’ presentations in the future.
Thanks to you and your team for helping make the day a success“
Graham Oatridge (Sales Director) Aerofone - Winner of 'Best Customer Service' - Mobile News Awards 2008
“We found the event to be well organised with excellent facilities for both presenting and networking. The attendance was strong and we were glad to see that people were genuinely interested to find out what we had to offer to the marketplace.
The people we met were very well connected in the Merseyside area and we expect opportunities to arise via newly established business channels.“
Matt Dobson (Marketing Manager) Momote Limited
“I just wanted to say thank you for the invite I am very glad that I attended as this event was extremely informative and relevant to the processes I need to put in place to grow my business, particularly the marketing facilities. It should save me a fortune. I have already been quoted a thousand pounds by one company to integrate email marketing into our website project!
I really had no idea that this type of stuff was available so if not BT then someone else. “
Elaine Beaumont - Fresh Money Solutions
“I just wanted to formally thank you for inviting us and giving us the opportunity to present. For the record we have had a few really interested parties from the attendees who want to know more about CRM as a direct result of the seminar, so that is a positive result for result for both yourselves and ourselves.
Thank you very much.
CRM is a big part of what we do and we love it, it has really made a huge difference to our business when we implemented it eleven years ago, and even more so today now it’s embedded into our very processes, customer service and the operation of the business.“
Elaine Owen, Managing Director, Designated Associates
“The Business Case for Gender Diversity was an exceptional event and very well organised. The keynote speaker, Gillian Arnold of IBM, was a real inspiration and I found the subject interesting and educational.“
Jayne Smith, Director, Document Direct
Clarity Creation, the coming together of Paver Downes Creative Division and Gap Infomedia has transformed its business operations with the assistance from Merit and the Harnessing Digital Technologies project (part funded by ESF).
Clarity secured specific hardware, software and received training to
enable them to manage business operations much more effectively. The
core element of the project undertaken was the purchase of a work management
system called AdNet. This means that Clarity Creation can now link all
client work with staff time plus any bought in costs (purchases) which
then feeds through to the in-house Sage accounts system. This ensures
that Clarity are billing correctly for every piece of work that they
carry out.
The software has fundamentally changed the business enabling the management team to monitor staff productivity, income per client, profit per job, costs per job and so on. The software also links in with staff training and support for project management so as well as improving the figures they are constantly improving the quality of the work they do.
Charities Trust is a national payroll giving and corporate donation management agency approved by the Inland Revenue. It is also a non-profit making organisation and a charity in its own right, based in the Brunswick Business Park area of Liverpool.
With the assistance of Merit and the Harnessing Digital Technologies project (part funded by ESF) Charities Trust was able to secure the deployment and development of a new software application, which linked various company intranets to the Charities Trust database so that the process whereby employees or businesses can donate to charities can be simplified resulting in an increase of usage.
In addition to this, a training need was necessary at Charities Trust to ensure all staff would use and follow the new systems effectively and also so that they can manage the clients/donations efficiently as well as the bespoke software developed.
This new software has changed the business process and has made it a lot easier for companies and invividuals to donate to Charitable causes, and there is also a lot more flexibility for payroll giving, which allows anyone who pays UK income tax to give regularly and on a tax free basis to the charities and good causes of their choice.
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